Printed Item FAQs
Disclaimer the below mentioned addresses are only for printful returns.
Last updated on July, 2024
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on our shopify store ilove2fidget.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs below
The return address of your store is by default Printful's, and is based on where your package was fulfilled:
- Packages sent out from our US and Mexico fulfillment centers are returned to our Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.ƒ
- Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
- Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
They should be used only for product returns.for printful products. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender.
We'll email you once a return package reaches our facility. Based on the reason for the return, we'll decide what the next steps should be
Shipping Rates & Estimates
Our two printing groups ship our products in 2-7 days. Most products are shipped within 5 days, but in some cases they manage to do that even faster - around half of the products are actually sent out within 3 days.so we have noticed.
So remember when you order off us, add the estimated shipping time on top of the order process to get an idea of how fast you’ll receive your order.
Customs fees
Some countries charge a customs fee when you order from the USA and all our products for printing come straight out of the USA.
The fee can depend on a number of factors like the value of the order, weight, and country-specific shipping restrictions. Please note - You will have to cover this fee to receive your order if you are asked to pay a customs fee within your country.
Product shipment
I know this may sound silly, but there is practical reasons why some products do not arrive together, even though you ordered them at one time.
If your order contains products of different categories, they might be delivered in separate packages. This is because each product has different shipping needs.
Here I will give an example, say you order a poster and a t-shirt, they’ll come separately. Why - simple - posters travel better in a tube, while the t-shirt would need a different package. Simple as that.
So don’t worry if you don’t get all the products you ordered at once - the others will arrive later.
Remember also that some carriers like FedEx do not ship to PO boxes, so make sure you added a physical address to ensure your product arrives.
Possible delays
Public Holidays like at Christmas time, or our suppliers can’t provide the product you’ve ordered, shipping could be delayed. Do not panic, we will still print and ship your product's once it’s available again.
Please note that if you don’t want to wait extra time, you can easily request a refund.
No issue, we are here to do a good job.
Tracking your order
Tracking your order depends on the shipping method that you choose at our checkout. If you choose a shipping method including tracking, you can track it, it is that simple, so if you choose tracking, you’ll receive the tracking code in your shipping confirmation email.
Changing or cancelling your order
Each product is made individually, on-demand through either of our two printing groups. When you’ve completed your order, we then immediately place it in line to be printed and shipped. It is possible to make changes and cancel your order only if we haven’t printed the product yet.
If you want to change your order, immediately contact us via our help desk or contact form as soon as possible so that we can manage to make those changes in time.
Please note as stated above if printing has commenced you are committed to the purchase.
Returns and Exchanges
We guarantee 100% satisfaction - simple as that
Each and every product is made on-demand, with lots of love and pride. None of our products are mass-produced; we fulfil all orders by hand, within the USA.
With that said, if for some weird reason you’re not happy with the product you’ve received, both our printing groups will gladly take the item's back or replace it / them with something else.
Please just make sure you let us know about the problem within 7 days after the estimated delivery date...For a quick reference if you do need to return a product?
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1. Look for the return information included within your order from either of the two printing groups we use, once you identify that group, contact them directly, because they are the printers and the product is shipped direct to you via them.
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2. As a rule our printing groups are quick repliers, they will let you know what the next steps are. As they say and we agree, they / us - never want to leave you unhappy with your order, so don’t hesitate to tell them / us what the problem was. We all appreciate your feedback, as it helps us to improve our service for everyone
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3..( optional ) Contact us at ilove2fidget to let us know something is amiss and tell us about the problem too; Just so you know; You do not need to, nor are you obligated too contact us if you choose not to, I just like to know if something is wrong and what steps we may need to take to correct it, so it can not happen again.
If you are ever unhappy with a product that you’ve received from our printing groups and would like to get a refund, get in touch with them. Together they and you will easily be able to work out a solution, please again as said above let us know too.
- 1. Contact there support line ASAP and tell them about the problem.
- 2. They will then let you know what the next steps are to move forward and remedy the issue you have had occur..
Please keep in mind that requests for a refund must be submitted within 7 days after the estimated delivery date. This refund process includes claims for misprinted / damaged / defective products, as well as packages lost in transit.
For a greater overview of Printful return policy on there site look here